Rentalsystems booking cancellation fees (legacy payments)
Before you cancel a booking please read the information below carefully. It includes details on any fees you may incur.
- On request booking: cancelled by the owner
There is no charge.
- On request booking: cancelled by the renter
There is no charge.
- Confirmed booking where deposit is paid and balance is not overdue: cancelled by the owner
Owner is charged Clickstay commission for deposit payment, Clickstay renter service fee, £50 cancellation fee. Renter is refunded everything they have paid.
- Confirmed booking where deposit is paid and balance is not overdue: cancelled by the renter
Renter is charged the deposit. Owner receives deposit minus Clickstay commission for deposit payment and Clickstay renter service fee.
- Confirmed booking that is fully paid (including breakage cover): cancelled by owner
Owner is charged Clickstay commission for deposit payment, Clickstay renter service fee, £50 cancellation fee. Renter is refunded everything they have paid. We do not charge the owner the breakage waiver if the renter has paid this.
- Confirmed booking that is fully paid (including breakage cover): cancelled by renter
Renter is charged the deposit and a percentage of the balance.
Deposit: owner receives deposit minus Clickstay commission for deposit payment and Clickstay renter service fee.
Balance: the owners receives this based on the cancellation terms for the property.
Breakage cover: Refundable breakage deposit is refunded. Breakage waiver is not refunded.
Note: this information applies to Rentalsystems booking made via our legacy payment system. For information about cancelling direct bookings click the link below: