Refunding a booking

To refund a renter, they must have paid the deposit and/or balance. You must have available funds in your Rentalsystems account for the currency the booking was made in. Click Refund customer and read the information at the top of the page. Please note that you must not use this section to refund the renter if you are going to cancel the booking as this will be done automatically by the system. The breakage cover cannot be refunded from here.

To refund the renter, tick that you have read and understood the information at the top of the page, and enter an amount in the ‘Refund amount’ field. Include a ‘Note’ and select Refund, and on the confirmation pop-out click Yes.