How do I decline a booking?
To decline a booking, click the Decline button at the top right of the page. Select the reason for declining the booking or enter a message that will be sent to the renter. If you have another suitable property that you could offer the renter as an alternative, click the tick box next to recommend an alternative property. A list will appear for you to select these alternative properties.
If you are declining the booking because the dates are no longer available, ensure you keep the tick box Make these dates unavailable selected. We will automatically mark these dates as unavailable in the calendar for this property. These dates can also be changed by clicking the from or to dates.
Click Decline, and then click Decline Booking in the pop-out to confirm and for the renter to be notified.