Amarilla Golf Villas -unit 3- Luxury 2 Bed Apartment - Sea Views

The apartment is very stylish! It has everything you would need - a real home from home. The views are stunning. We were very grateful to have the Internet access and all the British & Sky TV channels. A big thanks to Marcos, maintenance man, cleaner and staff in the cafe who were all so friendly and helpful, it was much appreciated!! I would not hesitate to recommend the apartments and hope to return next year.

A beautiful location overlooking the golf course down to the Marina. The new property was very modern with a fabulous kitchen area but instrutions on how to use the hob would have been useful.
The restaurant area on site was great and cannot say enough how helpful and friendly the staff were nothing was too much trouble for them. Also a mention for the pool and garden man who was a great help to us with any problem we had. All in all a lovely place and would not hesitate to return.

Reply from Tenerife Holiday Homes

Thank you very much for the lovely review. We are so proud of our new development and believe we offer the best accommodation, the best views and the best service in the area. As you have mentioned there are friendly on-site members of staff who would be happy to show you or any future guests how to use the hob.
I am so glad you would like to return and we hope to see you again.

We stayed in the 2 bedroom apartment over new year. The apartment itself is large and spacious although it isn’t easy for 4 people to watch tv at once as the tv can’t be turned towards the sofa. You can pull the chairs around though.

The kitchen is high spec, although the ice maker isn’t plumbed in and not all the pans work on the induction hob. The coffee machine was also a little temperamental.

Bedrooms are fine. Comfortable beds. The duvets aren’t the same size as the duvet covers which is slightly irritating. There was no furniture on the upstairs balconies when we stayed but we didn’t mind. You can hear conversations at the restaurant/bar from the bedroom, as it’s only single glazed. However it was usually quiet by 11.

Hot water takes a while in the bathrooms and at least two of the taps are plumbed the wrong way with hot/cold mixed up which caused a bit of confusion!

My main issue with the property is that the pool was not heated for the duration of our stay. It can only be heated by 7-8 degrees, so when it is cooler, i.e. in winter, it can’t be heated enough to be a comfortable temperature. We were also told that it was too windy to cover it once heated, again in my experience Tenerife is windy most of the year. Access to a heated pool was by far our main reason for choosing this property and paying a significant amount for the week. I made that clear when I first made contact and at no point prior to arrival was I told the pool only might be heated, depending on conditions. We were there with two children who wanted to play in the gorgeous pool outside the apartment but could only last a matter of minutes before shivering so much they had got get out.

The staff at the restaurant were lovely and friendly. There is a good local supermarket about 5 mins walk away.

There was no washing up liquid, very few toilet rolls, only one bin bag etc when we arrived. Standard for self catering but for the “luxury” billing I’d expect a few more of the basics or perhaps a welcome pack?

Reply from Tenerife Holiday Homes

Thank you for the review. We appreciate all comments and suggestions.
I would firstly like to tackle your issue about pool heating. I am sorry you felt the pool was too cold for your children but the pool is definitely heated. A day or two before you arrived Tenerife experienced some of the strongest winds we have known. (The island was on red alert). The pool cover came flying of and smashed against the building. We therefore had to take it off.
The combination of colder weather than normal, a very large uncovered pool, and this episode of extremely strong winds resulted in a much cooler pool than we had hoped. There was unfortunately nothing we could have done. HOWEVER as we don't want such circumstances to affect the pool temperature again, we have taken measures to double the output of the heat pump (at considerable cost) to be able to overcome this in the future.
You are right it is a gorgeous pool and will be well used from now on.
All terraces now have patio furniture.
We did not know the duvet covers were too large for the actual duvet (we only realised after you departed that the cleaners had incorrectly put the wrong size on). The staff are on-site from 9am to 10pm and would have changed the duvets in 5 mins had you mentioned it. It is strange you mention details like this on a review yet fail to mention it to any of our staff at all during your 1 week stay....
With reference to the hot water, you have to bear in mind these are huge properties so yes the water has to travel a long way from the boiler. I would say the furthest bathroom may take around 30 secs for the water in the shower to heat up. Yes I agree there was a bathroom where the taps were plumbed the wrong way around (so you turned it to the cold side to get hot and vice versa!) but you were told about this and indeed this very minor issue has been resolved.
We have checked all the pans on the hob (in the 55,000 Euro top of the range Gaggenau kitchen) and could not find a problem so expect this may have just been a user error. Please do speak to us, we would be happy to show you how all the appliances work.
Again please mention anything like this during your stay. We would rather be able to help you whilst you are there rather than read about them in a review prior to your holiday when its too late.

The bar (which is not a noisy or busy bar) closes around 10pm (or clients go inside) and being the type of complex it is (for the more discerning traveller) there won't be any late night noise that's for sure.

We are very proud of our new development. We know it offers some of the best accommodation in the area (if not the best). The location and views just cannot be beaten. We are new so there may be the odd very minor niggle but our staff will be on hand to help all day every day.
We respect our clients opinions and welcome reviews. With the utmost respect we do feel your 3 star review is most definitely not in keeping with the quality of accommodation and service provided and hope people read all other reviews for a more rounded overview of what is on offer at Amarilla Golf Villas. We would love to see you again.
NOTE - we have just received this 5 star review from Mr and Mrs Bruce from Scotland who stayed in January 2018:
“The situation of the villas could not have been better looking right down the fairways onto the Marina and out to sea. The villa itself was roomy and very modern, very tastefully decorated. The staff work was all of a high standard both helpful friendly and attentive to any requests.”

Lovely Apartment, the most stunning views.
Very helpful people, lovely little Bar attached. Swimming Pool, mins from shops, Golf, Seafront and on top of that great weather. Perfect December getaway !

Reply from Tenerife Holiday Homes

Thank you for the lovely 5 star review. We are committed to giving our clients the best experience possible at the complex. I am so glad you had a lovely time and we hope to see you again in the future.

Good location and great views, all staff friendly and helpful. The café/bar good and popular. Apartment large and spacious, two balconies but no furniture! Kitchen area modern but only one plug socket at nearly floor level. It felt like it needed a woman's touch! Nice terrace with comfy seating and again lovely views. Ramped wheelchair access into the property and apartment on the level. We thought it unusual for the apartment not to cleaned at least once during our week's stay and having to empty the bins ourselves. It was surprising that there was no aircon for such a new build but two large fans were provided. There weren't any robes or slippers provided so it would have been useful to know this as the floor was tiled. Overall we enjoyed our stay, perhaps when the site and apartments are completely finished and smaller details rectified it can then be marketed as luxurious.
Thank you again Marcus for your assistance during our stay and in particular sorting out about the missing airport taxi!

Reply from Tenerife Holiday Homes

Thank you for your lovely review. I am so glad you had a lovely time at our wonderful new development. As mentioned to you when you booked we only opened on 1st Oct and because we realise there are still 1 or 2 small items that need attention (i.e. we need another socket in the kitchen) the current prices are discounted by 50%!
As you say your downstairs terrace has lovely furniture. Both of the other balconies now also have patio furniture too. (Jan 2018).
Further cleaning can be arranged - at a small extra cost - please just ask the on-site staff.
The unit does have air con but obviously this is not required in the winter but will be available for the summer.
We appreciate your comments and as is demonstrated through all of our first few reviews, our staff are very helpful and committed. We will always use our clients reviews to increase our customer service and to give everyone the best possible experience of Amarilla Golf Villas.
We hope to see you again.

Wow! Unit 3 is a spacious, high end duplex with fantastic, uninterrupted south facing views over the golf course to the marina and ocean.

There is a large, open plan living/dining area on the ground floor, with a superb €55,000 gaggenau kitchen - including an induction hob you almost need an engineering degree to work, full size oven, microwave, big fridge, separate big freezer and even a dishwasher. The kitchen is well stocked with crockery, cutlery and basic pots and pans plus salt and pepper.

There is a dining table with four chairs on one side of the kitchen. At the other end of the space, a 2 seater sofa and 2 uncomfortable but very stylish chairs and a coffee table. In a corner next to the kitchen, 2 comfortable wing chairs angled to watch the medium-size TV, which has a USB socket. Wifi is superfast.

2 sets of glass doors at the back open to the large pool, shared by 4 units. There are generous sunbathing areas with a choice of several comfortable sun beds with parasol, garden table and chairs, and the wonderful view, of course. Throughout our stay, unfortunately, we were told the gorgeous pool could not be heated due to the strong winds.

Upstairs are 2 bedrooms: the large master has huge windows on two sides and a spacious ensuite with a whirlpool bathtub and a shower while the twin bedroom has a large shower-room across the hall - and there’s yet another spacious shower room on the ground floor. All showers are hose showers, which we find much more practical than the popular rain showers. Water pressure is adequate. There is a hairdryer in each upstairs bathroom. Both bedrooms have good wardrobe space and balconies but no furniture there yet.

2 towels (1 hand and 1 bath) per person and 1 pool towel per person are provided. Mon-Fri there is a free laundry service, usually returned around 5.30pm if collected from you in the morning. Suggest having your next lot ready to give the nice lady (no English) when the previous lot is delivered - much the easiest way.

We, a couple, were here unexpectedly; this was a kindly arranged upgrade, due to problems that suddenly developed at the originally booked property. When we arrived we learned that these new units were not quite ready but the owner had graciously permitted early use. However, this meant some minor snagging was outstanding. Niggles were usually dealt with as soon as reasonably possible, sometimes the same day.

The landing path for planes is almost directly overhead (Golf del Sur is next to the airport) and planes are frequent and close but it only took a few days to get used to the noise.

The owner’s new bar/cafe is just 30 meters away (open your doors to the pool and turn left) and open from 9am until 11pm. So, on arrival, it is a convenient 1 minute stroll for food and drink. However, it can be noisy at night although there was talk of limiting this by closing the nearest section in the evenings.

The nearest shop, a small, basic supermarket (called Pebble Beach), is about 200 m away, opposite Fairways. It’s open from 8am to 8pm and run by an Englishwoman. She sells freshly baked baguettes every morning as well as fresh milk, while most other supermarkets only stock UHT.

Large HiperDino Charifas II is 4-5 km away and open 9am-10pm every day except Sunday; it has some products we are used to in the UK but not available in most other supermarkets here, including fresh milk/yoghurt/cream, magnum ice creams, good quality cooked chicken and generally products are of a higher quality than the nearby Mercolada, which sells mainly own label products. There is a petrol station next to Mercolada.

After we got home, we learned the breakage deposit is only returned 10 days after departure and THEN takes several days to show up, so allow 2 weeks. Finally, in case you might arrive late, request confirmation that a large bottle of water will be put in the fridge ready for your arrival. If you prefer real coffee, bring your own cafetière or other makings. Also, do pack some washing up liquid for the kitchen and small soaps for 3 bathrooms (both handbasins and showers). A roll of toilet paper is provided in each bathroom, a rubbish bag was already in the kitchen bin and a sponge by the sink, so you will not need to pack those. We arrived mid-afternoon so were able to go out right away to buy a few basics like water, milk, butter, bread, sugar, tea, coffee and other basic necessities.

Summary: roomy, modern 2 bed, 3 bath villa. It’s called a “duplex” but it’s really a villa; noisy location, but how many 2 bed units have you come across where you can walk out of your huge living/dining room straight onto that amazing patio with sunbathing beds, a beautiful swimming pool - and those fabulous views!

Reply from Tenerife Holiday Homes

"Thank you for your lovely 5 star review. I am so glad that one of our first customers had such a great experience at Amarilla Golf Villas. The development is getting better and better every day with the owner adding new touches all the time. The pool is now permanently heated throughout winter. We believe this is a very quiet and relaxing spot. Not sure where the noise would come from although I take your point about the on-site bar. The outside area is now closing at 10pm but this is a high class establishment so we don't have rowdy customers.
We really appreciate your comments both during and after your stay and are working hard to ensure all our clients have the same wonderful experience as you. We feel we have a very special development here (I am not sure there is anything in the area that can touch it) and hope that all our clients are as happy as you were. Thank you and hope to see you again in the future."