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Definitions.
The Property Manager means the user who has listed properties for rental in the RentalSystems.com Ltd database . This is typically the owner but could also be an authorised agent.
We or The Website means this website which has published the properties from the RentalSystems.com Ltd database
RentalSystems.com Ltd is a provider of software to faciliate the online display, booking of and payment of holiday home rentals to the consumer and holiday home manager
By clicking the checkbox you agree to the following
1.0 You are not entering into a contract with The Website or RentalSystems.com Ltd when you make a booking using the software that we provide. Instead you are booking directly with The Property Manager. The details of the above said contract are detailed in your booking contract that you agree to when you make an online payment for your booking.
1.1 You understand that We do not upload or maintain the information on the site and cannot guarantee its accuracy.
1.2 We provide you with information and analysis regarding previous bookings (the RentalSystems Index) and their feedback (including star ratings). This is to assist you making a choice and a decision on the whether to book a property or not. You should therefore be aware that you are taking a greater risk by booking a property which has had no bookings or feedback reviews than you would be by choosing a higher Index property and one with a greater number of reviews and stars. That said we are not able to guarantee the quality of accommodation or service and any complaint can only be dealt with by the property owner or authorised agent.
1.3 You may of course voice any disappointment or delight in your accommodation by using the feedback review system. Every booking processed by us is invited and encouraged to leave a review after their stay. You will recieve an email after your stay for this purpose
1.4 Providing you follow the payment instructions that we provide to you as part of our service in facilitating your booking you will be able to pay for your booking by credit card (or debit card GBP payments only). By doing so any refunds due to cancellations or any other reason with agreement of The Property Manager. If you make any payments to The Property Manager by any means other than what We provide as part of our service we will not be able to assist you if you need to recover any losses that may be incurred
1.5 In order to facilitate your booking we charge a credit card handling fee (£3,€4 or $5 if you use a debit card) plus a booking charge as quoted on your booking quote which is non-returnable in the case of cancellation by you.
Money back guarantee
In the unlikely event that on arrival your accommodation is not available or materially different from that displayed on the website, not withstanding paragraph 1.0 we will re-imburse you in full on behalf of The Property Manager providing the following conditions are met
a) You do not stay at the accommodation or any alternative accommodation offered by The Property Manager
b) You contact us within 48 hours
c) You provide us with invoices for alternative accommodation within 7 days of the end of the booking period
Privacy Statement
In order to process your booking we need to collect certain personal details from you. These details will include, where applicable, the names of party members, at least the party leader’s contact details (including email address), at least the party leader’s credit/debit card details, etc which we do not store. If we need further details we will ask you for these. We will use the contact details you have given us to correspond with you in relation to your booking or enquiry. We will also need to pass your details to the third parties who need to know them so that your chosen accommodation can be provided or your enquiry can be dealt with. The owner of the accommodation you have booked or enquired about may contact you direct using the details you have given us. Your details may be passed to third parties in countries outside of the European Economic Area if necessary in order to arrange for your booking to be provided or enquiry answered. These countries may not provide the same level of protection for your personal data as the UK. By submitting your booking or your enquiry to us, you agree to your personal details being processed in this way.
If you have subscribed to our e-mail service or have made a booking for, or an enquiry about, the services we offer, we may send you very occasional and targeted promotional e-mails about the services and special deals we offer unless you have opted out of receiving these.
We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets or stocks in our company or our website whether by merger, acquisition, reorganisation or otherwise.
Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree or tell us otherwise. We have appropriate security measures in place to protect this information.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.
If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.
This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement. As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.
Our website uses cookies. A ‘cookie’ is information that a website stores on your computer so that it can remember something about you at a later time. The purpose of cookie is to identify users and to personalise their visit by customising a web page for their use.
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